Terms of service

OSG ACTIVE — TERMS & CONDITIONS

Last updated: 2025

1. Introduction and Agreement

Welcome to OSG Active (“OSG”, “we”, “our”, “us”). These Terms & Conditions (“Agreement”) govern your use of our website, online store, services, digital platforms, and any purchases made through the Site.

By browsing, accessing, or shopping on this Site, you acknowledge that you:

  • have read and understand this Agreement and all policies displayed on the Site;
  • agree to be bound by these Terms & Conditions.

If you do not agree with any part of this Agreement, please do not use this Site.
Your continued use of the Site constitutes acceptance of all terms, including updates made from time to time.

2. Product Availability & Pricing

All products listed on the Site (“Products”) are subject to availability.
OSG reserves the right to:

  • change or discontinue Products,
  • adjust pricing,
  • modify specifications,
  • update stock availability

at any time and without prior notice, without incurring liability.

3. Discount Codes & Promotions

OSG may offer discount codes or promotional offers from time to time.
We reserve the right to:

  • suspend or disable discount codes during major sales or promotional events,
  • decline previously issued discount codes during campaigns such as Black Friday, Launch Events, or Exclusive Drops,
  • cancel incorrect or fraudulent promotional activity.

All discounts are subject to availability and may be withdrawn at any time.

 

 

4. Colours & Product Display

We make every effort to display our products as accurately as possible.
However, the colour you see depends on your device, screen calibration, and lighting settings.
OSG cannot guarantee that your display accurately reflects the colour of the delivered product.

Colour discrepancies that result from screen variations do not qualify for refunds or returns unless covered under our standard return policy.

5. Intellectual Property

All content on this Site—including logos, trademarks, branding, images, product photography, designs, text, media, digital content, and layout—is the exclusive property of OSG Active or its content suppliers.

This material is protected by South African and international copyright, trademark, and intellectual property laws.

You may:
✔ view and print content solely for personal use or for placing an order.

You may NOT:
✘ copy, reproduce, edit, publish, distribute, transmit, upload, or create derivative works from any content on the Site without written permission from OSG.

Any unauthorised use constitutes an infringement of intellectual property rights.

6. Trademarks

“OSG”, “OSG Active”, “OSG Academy”, our logos, branding, and all associated marks are trademarks of OSG.

Nothing on the Site grants you permission or license to use these trademarks without our express written consent.

You may not copy, edit, distribute, reproduce, or upload any trademarked material.
The use of OSG trademarks on any external website, platform, or printed media without permission is prohibited.

7. Unlawful or Prohibited Use

You agree not to use the Site for any unlawful, harmful, defamatory, abusive, threatening, obscene, racist, or otherwise inappropriate content.

You indemnify OSG against any loss, liability, damage, or expense resulting from:

  • your misuse of the Site,
  • your violation of laws or third-party rights,
  • content you upload, post, or transmit.

8. External Links & Advertising

The Site may contain links to external websites or third-party content. These are provided for convenience only.

OSG does not:

  • control or endorse linked content,
  • guarantee accuracy of external information,
  • accept liability for any external site or its materials.

Use of external links is entirely at your own risk.

Any advertising or promotional content displayed on the Site does not imply endorsement or partnership unless explicitly stated.

9. Disclaimer & Limitation of Liability

You use this Site at your own risk.

The Site and its contents are provided “as is” and “as available”, without warranties of any kind.

OSG makes no warranties regarding:

  • uninterrupted or error-free functionality,
  • accuracy of information,
  • security or encryption,
  • product availability or delivery timelines,
  • viruses or harmful components.

To the fullest extent permitted by law, OSG and its directors, employees, service providers, contractors, or affiliates will not be liable for any:

  • direct damages
  • indirect damages
  • incidental damages
  • special or consequential losses
  • data or profit loss
  • third-party claims

arising from your use of the Site, products, or services.

Our total liability will not exceed the value of the product purchased.

Always seek professional advice before relying on information provided by the Site.

10. User Warranties

By using this Site, you confirm that:

  • you are legally authorised to make purchases;
  • all information provided by you is true, accurate, and complete;
  • you will not engage in fraudulent or harmful activity on the Site.

11. OSG Chatbot Terms of Service

These terms apply to all automated chat systems (“Chatbot Services”) available on the Site.

11.1 Acceptance of Terms

Using the Chatbot constitutes acceptance of these Chatbot Terms and the general Site Terms.

11.2 Chatbot Purpose

The Chatbot is designed to assist with:

  • product questions,
  • order support,
  • general customer queries,
  • coaching service information.

It may collect data required to answer your queries.

11.3 User Responsibilities

You agree not to:

  • use the chatbot for unlawful or abusive messaging,
  • interfere with the chatbot or attempt unauthorised access,
  • send harmful, defamatory, offensive, or inappropriate content.

11.4 Data & Privacy

The chatbot may collect personal information such as:

  • name
  • contact details
  • order information
  • messages voluntarily submitted

All data is processed in line with the OSG Privacy Policy.

By using the chatbot, you consent to the processing of your data as described.

11.5 Intellectual Property

All content generated or displayed by the chatbot is owned by OSG.
You may not reproduce, copy, or distribute chatbot content without permission.

11.6 Liability Limitations

The chatbot is provided on an “as is” basis.
OSG does not guarantee availability, accuracy, or uninterrupted functionality.

We are not liable for:

  • errors,
  • downtime,
  • loss of data,
  • reliance on chatbot answers.

11.7 Promotions & Offers

Any discounts or special offers provided by the chatbot:

  • may be changed or removed at any time,
  • are subject to stock and availability,
  • may not be honoured if issued in error.

12. Governing Law

This Agreement is governed by the laws of the Republic of South Africa.
Any disputes shall be resolved under South African jurisdiction.

13. Contact Information

For questions or concerns, please contact:

📧 Info@osgactive.com
🌍 www.osgactive.co.za